Disputes

How do I raise a dispute?
We’re always sorry to hear when things haven’t gone as you expected. If you need to raise a dispute for any transaction because the product or service w...
Mon, 21 Jun, 2021 at 3:30 PM
What information will I need to dispute a payment?
To dispute a payment you’ll need to provide:  Details of the issue(s) with the item/service (including images of any damage/problems) Your receipt for...
Mon, 21 Jun, 2021 at 3:30 PM
How long does a dispute take?
Once you’ve submitted the information we need to take to the merchant we’ll review this within 2 days but usually even faster than that!  If there are any ...
Mon, 21 Jun, 2021 at 3:30 PM
What happens to my rewards if I win a dispute?
If you win your dispute you will have the full amount refunded, but we will take back the rewards given. 
Mon, 21 Jun, 2021 at 3:31 PM
When will I hear the outcome of my dispute?
We’ll let you know the outcome as soon as we hear back from the merchant, at this point if successful your money will be refunded and we’ll reach out over e...
Mon, 21 Jun, 2021 at 3:31 PM