Returns & Refunds

What is your Returns Policy?
Sometimes an order might not work out for you and you’d like your money back.  To be eligible for a refund you will need to: State your intent to r...
Mon, 21 Jun, 2021 at 3:30 PM
Fair Usage of our Returns Policy
If we notice any unusual activity or patterns of returns we reserve the right to suspend and close your Mode Store account (And/Or Mode account).  If you t...
Mon, 21 Jun, 2021 at 3:30 PM
Faulty Items
We’re really sorry to hear that you have received a faulty item, please contact us as soon as possible and we’ll sort it out for you.  Please make sure to ...
Mon, 21 Jun, 2021 at 3:30 PM
How do I return my order?
To return your order simply contact our Customer Support team via email at [email protected] with your order number, full name and the reason for the retur...
Mon, 21 Jun, 2021 at 3:30 PM
Can I exchange my order?
We don’t offer exchanges on items, this means that any item you’d like to exchange, simply return it to us for a refund and re-order your chosen item from t...
Mon, 21 Jun, 2021 at 3:30 PM