Disputes

What happens if I lose a dispute?
If you lose a dispute you’ll be expected to return the money to the customer within a reasonable timeframe (a maximum of 10 working days). 
Mon, 21 Jun, 2021 at 3:31 PM
How much do disputes cost?
At this stage we’re not charging for any disputes raised using the ModePay Platform, but if we notice an irregular number of disputes being raised by any cu...
Mon, 21 Jun, 2021 at 3:31 PM
How long do I have to respond to a dispute?
Once a dispute is raised you’ll need to send us your counter evidence within 50 working days, but we ask for this as soon as possible in order to provide th...
Mon, 21 Jun, 2021 at 3:31 PM
What evidence do I need to provide to win a dispute?
While we don’t guarantee winning a dispute to customers or merchants, you’ll have the best chance of winning the dispute if you can provide evidence that yo...
Mon, 21 Jun, 2021 at 3:31 PM
What happens if a large number of disputes are raised against my company?
We have internal thresholds for the number of disputes raised by customers or against merchants. If you cross this threshold it will prompt an investigation...
Mon, 21 Jun, 2021 at 3:31 PM