Account & Security

Who can open an account with Mode?
We welcome anyone over 18 years of age to apply for a Mode account; however, we are unable to accept applications from US citizens, even if they reside outs...
Mon, 29 Jun, 2020 at 10:46 AM
Is it safe to hold money/Bitcoin on my Mode account?
Keeping your assets safe and secure is our core priority. Our customers’ assets are held with market-leading custodian BitGo, which provides insurance cover...
Mon, 7 Sep, 2020 at 2:27 PM
How can I secure my Mode account?
We will keep your money and Bitcoin securely stored, but only you are able to fully protect your account access against intruders. If your account details a...
Mon, 14 Dec, 2020 at 12:19 PM
How do I protect myself against online cryptocurrency scams?
A rule of thumb is: if something online sounds too good to be true - it usually is fake. There are two main tactics scammers use: lure you in to send ...
Mon, 25 Nov, 2019 at 8:32 PM
How do I change my passcode?
Please contact us via our live chat via the app or email us at support@modeapp.com. We will aim to reply as soon as possible!
Thu, 8 Apr, 2021 at 3:08 PM
How do I access my account if I changed my phone number?
Please contact us via our live chat (via the app or through our website) or email us at support@modeapp.com. We will aim to reply as soon as possible!
Mon, 14 Dec, 2020 at 12:21 PM
How can I recover my account if I lose access?
Please contact us via our live chat (via the app or through our website) or email us at support@modeapp.com and we will help you retrieve access to your acc...
Mon, 14 Dec, 2020 at 12:22 PM
How do I change my profile details?
You can change your email address within the Mode app, if you navigate to "More" section and click on the edit icon next to your email. For all t...
Mon, 14 Dec, 2020 at 12:24 PM
How do I verify my identity?
You can verify your identity on the Mode app by heading to ''My Account'' and clicking on "Account Status". Proceed to input t...
Mon, 14 Dec, 2020 at 12:25 PM
Why do I need to verify my identity?
Mode is committed to adhering to the highest regulatory standards of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance. While the crypto i...
Tue, 26 May, 2020 at 10:03 AM