Getting Started with Mode

Customer Support Opening Hours
Our current support opening hours are:  Monday - 08:00 - 20:00 Tuesday - 08:00 - 20:00 Wednesday - 08:00 - 20:00 Thursday - 08:00 - 20:00 ...
Sat, 4 Dec, 2021 at 11:43 AM
What is Mode?
Mode is a finance app focused on making Bitcoin accessible to anyone at the touch of a button. Our mobile app allows you to buy Bitcoin instantly, all y...
Fri, 21 May, 2021 at 10:19 AM
How do I verify my Identity?
1. Navigate to the 'More' tab of your app (the four squares on the navigation bar) 2. Tap on 'Account Status'  3. Verify your id...
Fri, 21 May, 2021 at 10:24 AM
How do I add money to my Mode account?
Tap the down arrow to the right of your balance Tap GPB Tap the icon to the left of your balance Tap + Add GBP Open Banking Top Up - Select your bank, ...
Wed, 14 Jul, 2021 at 4:57 PM
How do I withdraw money from my Mode account?
Tap the down arrow to the right of your balance Tap GPB Tap the icon to the left of your balance Tap Send GBP Tap your linked bank account o...
Wed, 21 Jul, 2021 at 5:00 PM
What fees does Mode charge?
Opening an account with Mode is completely free. We only charge fair and transparent fees when you buy, sell or withdraw Bitcoin: Depositing (adding) ...
Tue, 16 Nov, 2021 at 7:47 PM
Are there any limits with Mode?
Opening an account with Mode is completely free. But we have a number of limits on our platform: Buying or Selling Bitcoin: £50 (or equivalent) minimum tr...
Tue, 15 Jun, 2021 at 9:41 AM
How do I link a bank account to Mode?
To link your account we'd recommend making a small deposit, this can be as little as a penny! To do this you'll first need to switch to your GBP...
Mon, 9 Aug, 2021 at 9:54 AM
I made a mistake, can I make a new account?
At the moment Mode only supports one account per person. If you've made an error while signing up just reach out to our support team through the in-app...
Tue, 24 Aug, 2021 at 3:26 PM