While we don’t guarantee winning a dispute to customers or merchants, you’ll have the best chance of winning the dispute if you can provide evidence that you have taken every reasonable measure to ensure that the customer has received their goods or services to your described quality standards. 


For physical items:

Evidence of postage and delivery (we recommend using tracked services to this end)

Your communication with the customer showing that you have already made efforts to resolve this with them on a 1 to 1 basis

Anything else that you feel could be relevant to the case. 


For services:

The original service agreement

Evidence of any alterations to this agreement being agreed by the customer

Your communication with the customer showing that you have already made efforts to resolve this with them on a 1 to 1 basis

Invoices for any materials purchased for the service (if relevant) 

Images showing completed work (if relevant)