There are a few reasons you could not be receiving your code:

  1. You're on the login screen, in which case you just need to enter your passcode instead of any other codes
  2. If you've recently updated your phone number you'll need to get in touch with us so we can change it on our end
  3. You may have no signal/be in a low signal area. If this is the case we recommend waiting half an hour and trying again


If you do need to get in touch for one of the above reasons, or anything else you can contact us at [email protected] or through the in app chat - just tap the speech bubble in the top right corner!