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Knowledge base
Getting Started with Mode
Getting Started with Mode
7
Customer Support Opening Hours
What is Mode?
How do I verify my Identity?
How do I add money to my Mode account?
How do I withdraw money from my Mode account?
See all 7 articles
Getting Started with Bitcoin
Getting Started with Bitcoin
6
What is Bitcoin
How do I buy Bitcoin?
How do I sell my Bitcoin?
Where do I find my Bitcoin wallet address?
How do I send my Bitcoin to another Bitcoin wallet?
See all 6 articles
Troubleshooting
Troubleshooting
6
I can't remember my log in details
Why is my account locked?
I can't remember my passcode
I'm not receiving my two factor authentication text
I can't withdraw to my bank account
See all 6 articles
Referrals and other promotions
Referrals
2
How can I invite a friend?
My Referral Reward hasn't arrived
Mode for Business
Disputes
5
What happens if I lose a dispute?
How much do disputes cost?
How long do I have to respond to a dispute?
What evidence do I need to provide to win a dispute?
What happens if a large number of disputes are raised against my company?
Bitcoin Jar
Bitcoin Jar
4
Why have we decommissioned the Bitcoin Jar?
What is APY?
How much interest can I earn using the Bitcoin Jar?
Can I withdraw from my Bitcoin Jar?
Mode Store
General
3
Where is my order?
Can I cancel my order?
Can I change my delivery address?
Returns & Refunds
5
What is your Returns Policy?
Fair Usage of our Returns Policy
Faulty Items
How do I return my order?
Can I exchange my order?
ModePay
Disputes
5
How do I raise a dispute?
What information will I need to dispute a payment?
How long does a dispute take?
What happens to my rewards if I win a dispute?
When will I hear the outcome of my dispute?
Charities
Charities
0
