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Knowledge base
Getting Started with Mode
Getting Started with Mode
9
Customer Support Opening Hours
What is Mode?
How do I verify my Identity?
How do I add money to my Mode account?
How do I withdraw money from my Mode account?
See all 9 articles
Logging In
0
Open Banking
6
What is Open Banking?
How can I add money using Open Banking on Mode?
I can’t see my bank as an option under Open Banking?
Open Banking isn’t working
Can I use Open Banking if I do not have online banking?
See all 6 articles
Getting Started with Bitcoin
Getting Started with Bitcoin
6
What is Bitcoin?
How do I buy Bitcoin?
How do I sell my Bitcoin?
Where do I find my Bitcoin wallet address?
How do I send my Bitcoin to another Bitcoin wallet?
See all 6 articles
Troubleshooting
Troubleshooting
6
I can't remember my log in details
Why is my account locked?
I can't remember my passcode
I'm not receiving my two factor authentication text
I can't withdraw to my bank account
See all 6 articles
Referrals and other promotions
Referrals
3
How can I invite a friend?
My Referral Reward hasn't arrived
How does your referral programme work?
Bitcoin Jar
1
Why have we decommissioned the Bitcoin Jar?
Mode for Business
Partner Brands
1
Where can I use Mode to pay and get Bitcoin Cashback?
Mode Store
General
3
Where is my order?
Can I cancel my order?
Can I change my delivery address?
Returns & Refunds
5
What is your Returns Policy?
Fair Usage of our Returns Policy
Faulty Items
How do I return my order?
Can I exchange my order?
ModePay
Using ModePay
0
Disputes
5
How do I raise a dispute?
What information will I need to dispute a payment?
How long does a dispute take?
What happens to my rewards if I win a dispute?
When will I hear the outcome of my dispute?
Charities
Charities
8
How do I know my money won't end up in the wrong hands?
Is there a minimum donation?
Does money get received by the Charity immediately?
Can I donate anonymously?
Can I refund my donation?
See all 8 articles
Bitcoin Cashback
Bitcoin Cashback
7
What is Bitcoin Cashback?
How can I earn Bitcoin Cashback?
How much Bitcoin Cashback can I earn?
Can I withdraw my Bitcoin Cashback immediately?
I already have a Mode account, can I get Bitcoin Cashback?
See all 7 articles
