We take protecting our customers very seriously and please be aware of some of the latest tricks criminals are trying to use to scam you and steal your money.
⚠️ Scammers calling and pretending to be your bank, with an urgent message about a recent direct debit or transaction you made that you must act on. Asking you to verify your identity using Mode. We ask you to please - hang up!
⚠️Scammers contact you via social media sites, like Facebook, to inform you you’ve won a prize, which you don’t recall entering. We ask you to please - delete it!
⚠️You spot an advertisement promising a quick and easy return of cash or crypto if you make a small deposit or transfer. Remember, if it's too good to be true, it probably is!
Don’t engage. Hang up the call. Delete their message.
Mode and its employees;
- We will never ask you to pay money to another bank or crypto address.
- We will never ask you to download software to your device.
- We will never ask you to share your personal verification codes, passcodes or passwords.
If you are ever in doubt or unsure, contact our wonderful customer support team in-app via our chat.