Sometimes an order might not work out for you and you’d like your money back.
To be eligible for a refund you will need to:
- State your intent to return the item and dispatch it to us within 28 days of delivery.
- Ensure the item is in ‘as new’ condition.
We define ‘as new’ as:
Undamaged with no signs of wear including but not limited to: markings from dirt or other substances, smells or an unreasonable amount of creases.
You are of course welcome to try on any clothing you purchase as you would in any retail setting to assess whether the fit and sizing is right for you.
Just so you’re aware, returned items are your responsibility until we receive them so please make sure they’re packaged sensibly and securely.
We’d also recommend using a tracked delivery service with proof of postage when sending it back to us, if your item is lost using an untracked service you will not be eligible for a full refund but we may offer partial refunds at our discretion.
Occasionally we may receive an item you returned to us by mistake, if we’re able to locate the items we’ll try our best to return them to you but we will ask you to cover the delivery cost in this case.