Don't worry, it happens to everyone 😊
Please contact us using the in-app chat, via our website or via email at support@modeapp.com.
When you do please include what you remember about the details of the account (email address, phone number, name on the account, balance, etc), every bit of information will help us get you back into your account a little quicker! ⏲️
When you reach out to us, we'll need to be able to confirm your identity so we can be sure that we're only giving access to the account holder. This may include methods such as sending us pictures of yourself or your document, but we'll let you know exactly what we need when you reach out to us.