There are a few possible reasons why you may not have received your referral reward
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Your referred friend might have used a different referral link.
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You or your referred friend are not based in the UK.
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Your referred friend has not met the conditions within 30 days of them creating their Mode Account.
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Your referred friend needs to verify his or her Mode Account and initiate a purchase of £100 or more of BTC, or spend over £100 at any partner merchants. The purchase has to have been completed and orders to purchase BTC can take several hours to settle. The amount can be a cumulative £100, meaning that it can happen over multiple purchases.
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We check for duplicate or fake Mode Accounts. We reserve the right to suspend such Mode Accounts and will not pay out referral rewards on accounts that we deem to be fake. We also reserve the right to suspend or cancel transactions suspected of being fraudulent and such customers may have their details passed to the relevant authorities for further investigation.
If you believe you are still eligible for a referral reward but have not received one, we will investigate your claim as soon as possible. Please email us at support@modeapp.com or write to us via the in-app chat, and we will deal with your query as soon as possible.
You can see our full terms on our website.