Our support opening hours are:
Monday to Friday - 09:00 - 17:00
Saturdays - 09:00 - 17:00
Sundays and Bank Holidays - closed
If you contact us through the live chat outside of these hours we'll respond to you as soon as possible with an email to the address linked to your Mode account.
Alternatively you can email us with your question or issue at firstname.lastname@example.org and we'll respond as soon as we are able.